Scottsdale: eTelecare to Provide Customer Care Services

eTelecare Signs Agreement With Major Social Networking Company

SCOTTSDALE, Ariz., June 8 /PRNewswire/ -- eTelecare Global Solutions (PSE: ETEL), a leading provider of complex business process outsourcing (BPO) solutions, announced that it has entered into an agreement to provide a full range of customer care services to subscribers of a major online dating company -- including acquisition, billing inquiry, technical support, profile management and retention. According to John Harris, President and CEO, eTelecare was selected to deliver this program primarily due to its track record and the client's belief that eTelecare will deliver high quality service and achieve performance levels and subscriber retention rates comparable to, or better than, the client's internal service centers. "This leading online dating company has millions of subscribers who live in many countries and speak many different languages," said Harris. "By investing to outperform in people, process and technology, we intend to create real, sustainable value for this client and earn the opportunity to expand our relationship globally. eTelecare operates fifteen delivery centers around the world. In August 2008, the company announced the opening of a nearshore Latin American center in Managua, Nicaragua, to expand its bi-lingual Spanish and English language capabilities. In March 2009, the company expanded to Cape Town, South Africa, to offer European, North American, Global 1000 and in-country clients BPO services in English, French, Dutch, German, Portuguese, Italian and other European languages. About eTelecare Global Solutions Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. It provides a range of services, including technical support, customer service, sales, customer retention, chat and email from both onshore and offshore locations. Services are provided from delivery centers in the Philippines, United States, Nicaragua, and South Africa. Additional information is available at www.etelecare.com.